Refund policy

30 Day Feel Good Guarantee

We are proud to offer a 30-day money-back guarantee for all our products. If you are dissatisfied with your order, let us know by contacting us at hello@getcrafti.co.

When a refund request is received we would love to know what exactly went wrong, or how we can improve. We will also try to figure out an acceptable solution for any issues you might face (including but not limited to a replacement, or requesting for a return of the items in your order), but if things do not work out we will proceed to issue the refund upon receipt of returned items.

Please note that we reserve the right to process a refund upon return of the items (or any remaining unconsumed items) in your order. If we bear the cost of the return shipping, we reserve the right to deduct a return shipping fee from your refund amount.  

Our policy lasts 30 days from the time of delivery. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping you paid will not be reimbursed. You may choose to insure the return package, in which case we are not responsible for any postage, service fees, insurance fees, or otherwise.

We may, at our sole discretion, offer a digital return label for your use. Any costs that we incur, not limited to processing or postage, will be deducted from your refund. We do not guarantee any return labels or any of their features or assumed features. They are a courtesy only, and particularly may not include package insurance. In the case we provide you a return label, we are not responsible for your choice to use it. Your choice to use it relieves us of any and all liability, in any case or cases that package(s) are lost, damaged, stolen, or otherwise unarrived at our return center in the satisfactory condition required for refund eligibility. 

If you are shipping an item yourself, you should consider using a trackable shipping service or purchasing shipping insurance; we do not guarantee that we will receive your returned item.

Stolen or lost items

In the event that an item is lost or stolen during or after shipment, Crafti is not responsible for replacing the order. We will do our best to liaise with the responsible couriers to see if any recourse is possible. However, if the items have been verified to have been delivered via tracking number, Crafti is not responsible for replacing said items.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@getcrafti.co.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@getcrafti.co.